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The Customer Code of Ethics

The Eight Beliefs of a Great Service Attitude

by Laura Stack

eBook

1 of 1 copy available

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The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude:

  • 1. The customer is Number One.
  • 2. Customers deserve to be listened to.
  • 3. We work hard to understand and solve the customer's problem.
  • 4. We strive to maintain a positive attitude, even with difficult customers.
  • 5. Everyone in our company impacts customer service.
  • 6. Our customers are our future.
  • 7. We never treat our customers with indifference.
  • 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.

  • Expand title description text
    Publisher: The Productivity Pro

    Kindle Book

    • Release date: March 26, 2013

    OverDrive Read

    • ISBN: 9781627230384
    • Release date: March 26, 2013

    EPUB eBook

    • ISBN: 9781627230384
    • File size: 195 KB
    • Release date: March 26, 2013

    1 of 1 copy available

    Formats

    Kindle Book
    OverDrive Read
    EPUB eBook

    Languages

    English

    The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude:

  • 1. The customer is Number One.
  • 2. Customers deserve to be listened to.
  • 3. We work hard to understand and solve the customer's problem.
  • 4. We strive to maintain a positive attitude, even with difficult customers.
  • 5. Everyone in our company impacts customer service.
  • 6. Our customers are our future.
  • 7. We never treat our customers with indifference.
  • 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.

  • Expand title description text