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Title details for Managing Knock Your Socks Off Service by Chip Bell - Available

Managing Knock Your Socks Off Service

by Chip Bell
Ron Zemke
ebook
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You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to:
  • Find and retain service-oriented people
  • Understand customer needs, expectations, and desires
  • Build a service vision
  • Design a user-friendly service delivery process
  • Involve and inspire employees
  • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
    • Expand title description text
    Publisher: AMACOM Books Edition: 3

    Kindle Book

    • Release date: May 1, 2013

    OverDrive Read

    • ISBN: 9780814432051
    • Release date: May 1, 2013

    EPUB ebook

    • ISBN: 9780814432051
    • File size: 2131 KB
    • Release date: May 1, 2013

    Formats

    Kindle Book
    OverDrive Read
    EPUB ebook

    subjects

    Business Nonfiction

    Languages

    English

    You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to:
  • Find and retain service-oriented people
  • Understand customer needs, expectations, and desires
  • Build a service vision
  • Design a user-friendly service delivery process
  • Involve and inspire employees
  • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
    • Expand title description text
    Business Nonfiction